Refund Policy
Last updated: 2/1/2026
This Refund Policy explains when refunds may be issued for services purchased through LTXI. By placing an order, you agree to this policy as well as our Terms & Conditions.
1. Key principle
Services are delivered manually and may begin shortly after purchase. Once work has started, refunds are not guaranteed and may be partial, depending on how much of the service has been completed.
2. Full refunds
We may issue a full refund if:
- The order has not started and you request cancellation.
- We are unable to deliver the service for reasons on our side.
- We identify fraud risk or payment issues and cancel the order.
3. Partial refunds
We may issue a partial refund if:
- Work has started and you request cancellation mid-service.
- The final outcome must be adjusted due to incorrect starting information.
- Service delivery is materially impacted by account restrictions, access issues, or platform outages beyond our control.
Partial refunds are typically calculated based on the remaining portion of the service not completed.
4. Incorrect starting information (Parallel Progression Rule)
How this works
You are responsible for providing accurate starting information (rank, SR, stats, weapon level, unlock state, etc.). If incorrect starting information is provided, the service will be delivered in parallel from the true starting state.
Example: If a customer requests 2000 → 4000 but the true start is 1200, the service completes at 3200.
This applies universally across all service types.
In these cases, LTXI may, at its discretion:
- Adjust the final outcome to reflect parallel progression
- Offer a partial or full refund
- Offer a paid adjustment to extend the service
5. Non-refundable situations
Refunds may be declined if:
- The service has been completed as ordered (or as adjusted under the Parallel Progression Rule).
- Access details are not provided, incorrect, or revoked after work begins.
- The account is banned/restricted during delivery due to external factors.
- There is abusive behaviour, fraud attempts, or policy violations.
6. Chargebacks & disputes
If you have an issue, contact support first and we’ll do our best to resolve it. Unauthorised chargebacks or disputes raised without prior contact may result in account suspension and permanent service denial.
We keep delivery logs, progress evidence, and timestamps to help resolve disputes fairly.
7. How to request a refund
Contact support via Support with your order code and a short explanation. We typically respond within 24–48 hours.
Support email: support@ltxi.net