Privacy Policy
This policy explains how LTXI collects, uses, and protects your information when you use the website and purchase services.
- • Account details: email, username, display name.
- • Order details: selected services, status updates, messages, and related metadata.
- • Support communications: tickets and messages you submit.
- • Payment metadata: Stripe customer ID and checkout session IDs (we do not store card numbers).
- • To provide services, fulfil orders, and communicate updates.
- • To provide customer support and resolve disputes.
- • To prevent fraud, abuse, and unauthorised access.
- • To comply with legal obligations where applicable.
If you provide account access details after purchase, these are stored encrypted and access-controlled. Access is restricted to you, the assigned operator, and administrators for the sole purpose of completing the service and providing support.
We do not sell personal information. We may share limited data only as required to operate the service, such as with Stripe for payment processing and with email providers for sending notifications.
We retain data as necessary to provide services, support, and handle disputes. You may request account deletion, subject to retaining records required for legal or operational purposes.
We apply access controls and encryption for sensitive information. However, no online system can be guaranteed to be 100% secure.
If you have privacy questions, contact us via the Support page.